Account Help

This page covers common account questions and how to get help if something is not working.

If you are having issues signing in:

• Check you are using the correct email address

• Make sure there are no typing errors

• Try resetting your password if available

If you still cannot access your account, contact Support.

If your access was provided by an employer or EAP:

• You may not need to create a password

• Access may be linked to an invite or access code

• Your employer does not see your personal content

If you are unsure how your access works, contact Support.

To update your email or account details, use the settings inside the app where available.

If you need help with changes you cannot make yourself, contact Support.

If something in the app is not working as expected:

• Note what you were trying to do

• Take a screenshot if possible

• Send the details through the Contact Us form

This helps us identify and fix issues faster.

If you want to close your account and delete your associated data, you can do this through My Account in the app.

If you need help with account deletion, contact Support.

Requests are handled in line with our Privacy Policy.

For anything not covered here, use the Contact Us page and select the most relevant reason for your enquiry.